Shipping policy

Processing time

Orders are typically processed within 1–3 business days. During our initial launch period, some orders may be fulfilled directly by our overseas supplier rather than from local inventory; if this applies to your order, transit time may run 2–4 weeks rather than our standard delivery estimate. We will note this at checkout or in your confirmation email if it affects your order.

Shipping rates and delivery estimates

Shipping charges are calculated at checkout based on your location and order weight. Delivery estimates provided at checkout are approximate and not guaranteed — actual delivery times can vary due to carrier delays, customs processing, weather, or other events outside our control.

Domestic and international shipping

We currently ship within Canada. [Add the United States or other countries here once you confirm which regions you'll fulfill to.] International orders may be subject to customs duties, taxes, and import fees charged by your country upon arrival; these are the responsibility of the customer and are not included in your order total.

Tracking

You will receive a shipping confirmation email with tracking information once your order ships. If tracking shows delivered but you have not received your package, contact us within 7 days at SamNBarberio@gmail.com so we can investigate with the carrier.

Lost, delayed, or stolen packages

We are not responsible for packages lost, delayed, or stolen after being marked delivered by the carrier, but we will assist you in filing a claim with the carrier where possible. Please ensure your shipping address is complete and accurate at checkout — we are not responsible for orders shipped to an incorrect address provided by the customer.

Subscription shipments

Recurring subscription orders ship automatically according to your selected plan (Summer or Maintenance cadence). You will receive an email in advance of each shipment and can pause, skip, or cancel through your account or by emailing us at SamNBarberio@gmail.com.