Refund policy

Returns

We accept returns within 30 days of delivery for cartridges that are unused, unopened, and in their original packaging. Because filter cartridges are a water-contact product, we cannot accept returns of any cartridge that has been installed, wetted, or removed from its original packaging, for hygiene and safety reasons — unless it arrived defective or damaged.

Defective or damaged items

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at SamNBarberio@gmail.com with your order number and a photo of the issue. We will replace the item or issue a full refund, including original shipping costs, at our discretion.

How to start a return

Email SamNBarberio@gmail.com with your order number and reason for return. We will confirm eligibility and provide instructions. Emails are answered within 1–3 business days. Return shipping costs for non-defective returns are the customer's responsibility unless otherwise stated.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges are non-refundable except where the return is due to our error.

Subscription orders

Each shipment on a subscription plan is treated as an individual order for return purposes. Cancelling your subscription does not entitle you to a refund for shipments already sent. See our Terms of Service for subscription cancellation details.

Compatibility

We provide cross-reference part numbers to help you identify the correct filter for your spa or pool. We are not responsible for orders placed based on incorrect part-number or measurement information provided by the customer. We recommend confirming your filter's dimensions and part number before ordering.